Terms & Conditions

01Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you and Avalanche Acquisitions LLC ("Avalanche," "we," "us," or "our"), governing your use of our website, landing pages, forms, onboarding portal and client CRM (the "Site") and the lead generation, advertising and automation services we provide (collectively, the "Services"). By accessing the Site, booking a call, submitting a form, making a payment or engaging our Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

If you sign a separate written service agreement with us, that agreement controls wherever it conflicts with these Terms.

02About Us & Our Services

Avalanche is an AI-powered lead generation and automation agency for home service contractors. Depending on the plan you choose, our Services may include paid social advertising setup and management, ad creative (including AI-generated video and images), landing pages and funnels, a branded CRM, an AI appointment setter (AIVY), speed-to-lead and follow-up automations, database reactivation, and performance reporting.

Booking a call or submitting a form does not guarantee that we will accept you as a client. We may accept or decline any business at our discretion, including based on niche, service area or market fit.

03Eligibility

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a business to use the Services. By engaging us, you represent that you have authority to bind your business and that the information you provide about yourself and your business is accurate and complete.

04No Professional Advice

Our Services are marketing and technology services. Nothing we provide is legal, tax, accounting, financial or regulatory advice. You are responsible for consulting qualified professionals about your contracts, licensing, advertising claims, financing offers, and compliance with laws that apply to your business.

05Fees, Trials & Billing

5.1 Speed Launch Trial

Our Speed Launch trial is a paid, 14-day engagement. The trial fee is due before work begins and is non-refundable once your launch call has taken place or work has started. If you continue into a paid growth plan, your trial fee is credited toward setup as described in your offer or service agreement.

5.2 Growth Plans

Setup fees, monthly fees, minimum commitment periods and paid-in-full pricing are set out in your offer or written service agreement. Monthly fees are billed in advance. Setup fees are non-refundable once work has begun.

5.3 Late or Failed Payments

If a payment fails or is late, we may pause your campaigns, automations and CRM access until the account is current. Pausing Services does not reduce amounts owed for the committed term.

5.4 Chargebacks

If you have a billing concern, contact us first so we can resolve it. Filing a chargeback for Services that were delivered is a breach of these Terms, and we may suspend Services and pursue amounts owed plus reasonable collection costs.

06Advertising Spend

Advertising spend is separate from our fees. You pay ad platforms such as Meta directly using your own payment method, which you connect during your launch call. We do not hold, mark up or refund ad spend. You are responsible for all charges billed by ad platforms to your payment method, and for setting a budget you are comfortable with. Ad platforms may reject, limit or disable ads or accounts at their discretion, and we are not responsible for those decisions.

07Your Responsibilities

• Provide accurate business information, offers, pricing, service areas and any licenses or insurance details you want advertised.
• Grant and maintain the access we need, including ad account, business manager, page and domain permissions.
• Review and approve your offer and ad creative before launch, and tell us promptly if anything is inaccurate.
• Respond to new leads quickly, attend booked appointments, and keep your calendar availability current.
• Honor the offers advertised on your behalf, and only advertise services you are licensed and able to perform.
• Keep CRM logins secure and limit access to authorized team members.
• Comply with all laws that apply to your business, including advertising, consumer protection, telemarketing and privacy laws.

08Performance Guarantee

8.1 Conditions

Where stated in your written service agreement, Avalanche may offer a guarantee tied to a number of booked appointments within a defined period. Any guarantee applies only when it is written into your signed service agreement and is conditioned on you meeting every obligation in that agreement, including timely payment, the required ad spend, prompt lead follow-up, approval of creative, calendar availability, and access to the accounts we need. Guarantees do not apply to the Speed Launch trial.

8.2 Scope of Remedy

If a guaranteed result is not met within the defined period and you have met all conditions, your sole and exclusive remedy is the one stated in your service agreement, typically continued Services without additional management fees until the target is reached. A guarantee does not entitle you to a refund of fees or ad spend unless your agreement expressly says so. How appointments are counted, when the guarantee period starts, and what disqualifies a result are defined in your service agreement, not on the public Site.

09No Guarantee of Income or Results

Except as expressly stated in a signed service agreement, Avalanche makes no guarantee about the number of leads, appointments, closed jobs, revenue or return on ad spend you will receive. Results depend on factors outside our control, including your market, season, offer, pricing, reviews, sales process, follow-up speed, ad platform performance and competition. Case studies, testimonials and figures on our Site reflect individual results and are not typical or promised outcomes. A booked appointment is not a sale.

10AI Tools & AI-Generated Content

Our Services use artificial intelligence, including AI-generated ad creative, AI-written copy, and an AI appointment setter that may text, call or chat with your leads on your behalf. AI output can contain errors. You agree to review creative and AI conversation settings, tell us about anything inaccurate, and not rely on AI responses for pricing, quotes, warranties or technical advice unless you have approved that content. You may ask us to pause AI messaging for any lead at any time.

11Your Leads & Compliance

Leads generated through your campaigns belong to your business. We process lead information on your behalf to deliver the Services. You are responsible for having a lawful basis to contact your leads, for honoring opt-out and do-not-contact requests, and for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state telemarketing and privacy laws, and carrier requirements such as A2P 10DLC registration. You agree to provide accurate business information for any phone number or messaging registration we complete for you.

12Communications & Text Messaging

By providing your phone number and email through our forms or booking pages, you agree that Avalanche may contact you by phone call, text message (including automated messages) and email about your inquiry, appointments, onboarding, account and our services. Consent to receive texts is not a condition of purchase.

You may unsubscribe from marketing emails using the link in any email. Sales and onboarding calls may be recorded and transcribed for quality, training and service delivery; we will tell you at the start of a recorded call. Our handling of your information is described in our Privacy Policy.

13Confidentiality

Each party agrees to keep confidential any non-public business or personal information disclosed by the other in connection with the Services, including pricing, lead data, ad account data, processes and templates, and to use it only for the purposes of the engagement, except as required by law.

14Intellectual Property & License

All content on the Site and our proprietary systems, including frameworks, funnels, templates, scripts, AI prompts, automations and the AIVY name, is owned by or licensed to Avalanche and protected by intellectual property laws. Ad creative and landing page copy produced specifically for you may be used by your business while you are an active client and after the engagement ends, provided all fees are paid. Our underlying templates, automations, AI configurations and systems remain our property and may not be copied, resold or shared without our written consent.

15Acceptable Use

You agree not to: (a) provide false or misleading information; (b) ask us to run ads that are deceptive, unlawful, or violate ad platform policies; (c) copy or resell our systems or materials; (d) harass or abuse our team or contractors; (e) interfere with the security or functionality of the Site, portal or CRM; or (f) use the Services for any unlawful purpose.

16Testimonials & Case Studies

We may use anonymized or aggregated campaign results to improve our Services. We will not publish your business name, logo, likeness or testimonial for marketing without your permission, and any results we share publicly will be presented accurately.

17Third-Party Platforms & Links

The Services rely on third-party platforms, including advertising, CRM, scheduling, payment, video conferencing, messaging and AI providers. We are not responsible for their availability, policy changes, outages, account restrictions or practices, and your use of them may be subject to their own terms.

This site is not a part of the Facebook™ website or Meta Platforms, Inc. Additionally, this site is NOT endorsed by Facebook™ or Meta in any way. FACEBOOK™ is a trademark of Meta Platforms, Inc.

18Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY SET OUT IN SECTION 8 OR YOUR SIGNED SERVICE AGREEMENT.

19Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVALANCHE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST JOBS, LOST DATA OR AD SPEND, ARISING FROM YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE MANAGEMENT FEES YOU PAID TO AVALANCHE (EXCLUDING AD SPEND) IN THE THREE MONTHS BEFORE THE CLAIM.

20Indemnification

You agree to indemnify and hold harmless Avalanche, its owners, employees, contractors and affiliates from any claims, damages, fines or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, the content of offers you approve, your contact with leads, your violation of any law, or the operation of your business.

21Termination

Either party may end the Services as permitted by your service agreement. We may suspend or end Services immediately for non-payment, a chargeback, abusive conduct or a breach of these Terms. When Services end, campaigns and automations we manage will be paused, and fees for the committed term remain due. You may request an export of your lead records within 30 days of termination.

22Governing Law & Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Nassau County, New York, and you consent to their jurisdiction.

23Changes to These Terms

We may update these Terms from time to time. Changes are reflected by an updated Effective Date at the top of this page. Your continued use of the Site or Services after changes are posted means you accept the updated Terms.

24Contact Us